how can we help?

quick answers for clipping, batch studio, exports, and account questions.

frequently asked

what is tink?

tink is an on-device image + video studio. remove backgrounds, generate depth maps, upscale, erase text, and make shorts with timeline-first tools.

why is my preview different from the export?

previews are optimized for speed. exports use a high-quality render pipeline (encoding, effects, and transforms) so the saved file matches the final output. if something looks off, send us the clip and your steps.

where are my photos and videos?

tink works with recents, gallery, and albums. your exports also show up in your library (and pro users get pinned recent exports + smart albums).

is my content uploaded?

most ai processing runs on-device. we only upload data if you explicitly choose a feature that requires network access (for example: optional sync or shared links, when available).

how do i use batch studio?

select multiple items in your library, choose a pipeline (sticker pack / clear text / auto-shorts / scan to pdf), let it run in the background, review outputs, then export a zip.

is there a pro plan?

yes—dimension plus unlocks advanced tools (upscaling, batch pipelines, exports history, smart albums, and more). upgrades happen in-app.

still need help?

send us what you tried + a screenshot or screen recording. we usually reply within 24–48 hours.

send us a message